Job Description
Our Mission is to Simplify Life. We are looking to Simplify and automate complex decision-making for customer centric industries, like Utilities, Financial Services, Logistics, and commerce, that drive the world's economies and you have the chance to join the revolution. We are trying to solve huge challenges in today's enterprise that are directly impacting the employee and customer experience.
What can we promise you:
Job Summary
As a Customer Success Manager at Avertra, your primary focus will be on fostering and maintaining strong relationships with our Avertra MENA customer base. You will play a pivotal role in ensuring client satisfaction by collaborating with Low-Code, SAP, and MiCustomer leaders to align client needs with our offerings efficiently. Your responsibilities extend to developing and implementing account growth strategies, acting as the primary point of escalation for client issues, and coordinating with project leaders to overcome internal obstacles for project continuity.
You will engage with clients to craft multi-year strategies and roadmaps, ensuring alignment with their evolving needs. Additionally, you will act as a thought leader, motivating and guiding internal teams towards excellence and innovation.
Job Responsibilities
Requirements
Needed Competencies
Education
A bachelor's degree in business, information technology, or a related field is preferred.
Experience
Knowledge, Skills and Abilities
Preferences
Travel
Be prepared and available to travel to client sites in the UAE, Jordan, UK, and any other locations our clients operate from.
Work Schedule
Flexible due to the nature of the role
Avertra is a global integration services, product development and consultancy organization focused on the energy and utilities industry. We attract and hire the industry’s most innovative and experienced problem solvers, each dedicated to our mission of helping our clients realize the full value of their investments in IT and in Avertra. Avertra’s industry-leading process knowledge and technology expertise combined with influences from consumer-centric industries has resulted in the genesis of our innovative User Xperience Unification (UXU) framework, which is available throughout our MiUtility platform of solutions for: -Call center optimization -Omni-channel customer engagement -Mobile work force management -Meter reading And much more!!
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.