Essity is a leading global hygiene and health company which develops, produces and sells Health & Medical, Consumer Tissue and Professional Hygiene products and solutions which has a strong global presence. We are looking for a Customer Service Specialist to join our dynamic team in Dubai, and play a pivotal role in shaping the success of the MEA region. We’re seeking individuals who embody our core values, embrace challenges, innovate fearlessly, and thrive in a fast-paced environment. If this describes you, we’d love to connect.
About the Role
In this role, you will oversee complex sales processes to ensure accurate and timely order dispatch, invoicing, and payment. You will address detailed customer inquiries, resolve complaints, and coordinate with internal teams to confirm order statuses and resolve issues. Additionally, you will maintain accurate customer records and generate comprehensive reports
We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.
What You Will Do
Process complex sales and invoices to ensure accurate and timely order dispatch, invoicing, and payment.
Answer detailed internal and customer inquiries on product availability, prices, delivery times, and order statuses.
Handle special and complex customer inquiries directly or escalated from others.
Communicate with other departments to confirm order statuses and resolve customer complaints.
Perform calculations and analyses to compile and report statistics, providing recommendations.
Enter data into systems to maintain customer records, track orders, deliveries, and activities, and generate reports.
Prepare sales documentation, proposals, reports, and correspondence, including contracts and maintenance agreements if required.
Liaise with sales to keep them informed of customer needs.
Who You Are
Must have 3-5 years in FMCG customer service: order handling, customer handling, supply chain, or export handling
Must be a strong user of SAP, Excel, and reporting modules
Must have experience in handling complex customer inquiries and complaints
Must be proficient in English
Experience as an S4 HANA or SAP APO R3 user is an advantage
Experience in export loadings is an advantage
Experience in supply chain is an advantage
What We Can Offer You
Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Working at Essity means a chance to improve well-being for people and opportunities to drive positive change for the society and the environment. As an employee at Essity, you will belong to an organization where you feel valued and supported to grow, and challenged to generate business results in a collaborative and open atmosphere.
Innovate for Good | Excel Together | Be You with Us