Customer Service Specialist

Job Req Number: 88096

1. Analyze market trends and competitor pricing to ensure competitiveness.
2. Collaborate with the sales team to develop pricing models that meet customer needs and company profitability targets.
3. Conduct detailed cost analyses to determine the most cost-effective shipping methods.
4. Prepare and present cost estimates and pricing proposals to management and customers.
5. Monitor and adjust pricing based on changes in market conditions and operational costs.
6. Negotiate rates and service terms with carriers and other logistics providers.
7. Build and maintain strong relationships with carriers to secure the best rates and service levels.
8. Evaluate carrier performance and implement corrective actions as necessary.
9. Maintain and update pricing databases and systems.
10. Ensure accuracy and consistency of pricing data across all platforms including CW1.
11. Generate reports and provide insights to management on pricing performance.
12. Work closely with the sales to address customer inquiries and provide pricing support.
13. Assist in resolving pricing-related issues and disputes.
14. Ensure compliance with all relevant regulations and industry standards.
15. Maintain accurate and up-to-date documentation for all pricing activities.
16. Stay informed about changes in industry regulations and adjust pricing strategies accordingly.
17. Performing any other related duties / projects assigned by the Manager from time to time to meet the business needs.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.