Role title: Customer Service
Specialist
Role function: Customer Service
& Administration
Role type: Full time, Permanent,
under direct payroll of client
Location: Dubai, UAE
Responsibilities
Sales Order Collection
Inspection of incoming orders, letters of credit
and contracts
Sales order creation in ERP
Information to production site
Order Confirmation / Acknowledgement of receipt
sending to customer
Customer invoicing/Issue of Credit and debit
notes
Input Freight Order in SAP / confirmation
freight Service in SAP / Freight invoice matching
Freight Price Negotiation and communication to
Sales Team
Contact freight company to confirm Freight Order
booking
Freight Lead Time Definition / Lead Time Set Up
in SAP and communication to Sales Manager
Mailing to customers
Custom clearance docs
Certificate of analysis generation and
communication to customer
Preparation of Long term supplier declaration
Customer creation in SAP
Credit Management in Coordination with Finance
Department
Consignment stock handling
Customer Claims management
Logistic crises communication from and to
customer
Account reconciliation
Full support for all monthly and annual
financial tasks
Education, background, level of
experience
Education: professional education as industrial
clerk in comparable company / role
Experience: preferably 2 years in a similar
position (customer service, inside sales)
Technical skills: SAP, Google Office Suite,
customs handling, transport (road and container) Personal skills: independent
way of working, analytical skills, team-player, excellent communication skills,
interpersonal skills, problem-solving, can work under pressure
Language: English, (French and Arabic an added
advantage but not compulsory)
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.