الوصف الوظيفي
Company DescriptionNow it’s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We’re looking for the brightest and best to help us reach our goals and we’ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.Job DescriptionJob Purpose:To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues Job Specific AccountabilitiesProvide excellent customer service by attending to incoming calls within the quality guidelinesHandling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per processRecommend potential products or services to management by collecting customer information and analyzing customer needs Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scoresContribute to the business by generating new prospects/Leads and upselling for all types of FAB productsMaintains customer records by updating customer history through service requests/complaints and Notes Maintain confidentiality of the bank’s customers and data Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulationsAttend to special tasks assigned by team leader and ManagersDemonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates Ensure self-punctuality, adherence of policies & procedures and discipline to the CentreQualificationsMinimum Qualifications:High SchoolMinimum Experience:0 – 2 years relevant experience in banking sectorKnowledge, Skills, and Attributes:Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone SkillsExcellent communication skill in English & Arabic.Additional InformationShould hold a Valid UAEN family book (Mandatory)#LI-KM1
