Customer Service Representative- Emiratisation

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees! We are currently recruiting for Customer Service Representative- Emiratisation our trusted client to be based out of their office in Dubai. 

Purpose-

The Customer Service Representative is part of the customer service and is responsible for always offering an exceptional level of service, your role involves delivering exceptional support and ensuring customer satisfaction through efficient and professional interactions.

 Responsibility-

• To process all contacts (inbound and outbound-email, fax, chat, and voice) from customers in an efficient and professional manner to satisfy (not all-inclusive list): product & application questions, pricing enquiries/verbal request for quotation stock availability, delivery status, contacting/up-dating field personnel as per communication policy.
• To actively manage Customer complaint handling and provide First Contact Solution wherever possible. Follow up open tasks daily to ensure customer satisfaction.
• To take responsibility for Customer Master Data by ensuring 100% accuracy and completeness whilst entering new accounts, project location’s and contact details into SAP system.
• To actively promote the use of other sales channels to the customer in order to drive Multi Channel System orchestration.
• To support field-based personnel by providing: on-time, detailed and accurate communication, sales leads gathered from customer contacts, arranging contact/site visits with customers.
• To act as a central point of contact for customers by interfacing with associated departments: Technical Salesperson, Key Account Managers, Technical Support Centre, After Market Service, Credit Services, Logistics, Product Management & currier service to provide quality Customer Service.
• To maintain additional tasks as identified by management, in areas such as: administration (account hold, back orders, steering orders, certificate creation – if processed by the individual), sales, productivity, quality.