الوصف الوظيفي
About the job Customer Service Representative (CSR) with Accounting
Responsibilities:
Handle customer inquiries and complaints via phone, email, or in-person. Provide accurate information about products and services. Ensure high levels of customer satisfaction through excellent service. Maintain and update customer accounts. Ensure accuracy and confidentiality of customer information. Prepare and send invoices to customers. Process payments and manage billing issues. Reconcile accounts and ensure timely payment collection. Assist in preparing financial reports, budgets, and forecasts. Support the accounting team with month-end and year-end closing processes. Accurately enter and update financial data in the company's accounting system. Maintain organized records of financial transactions. Resolve customer issues related to billing, payments, and account discrepancies. Collaborate with other departments to ensure smooth operations. Work closely with the accounting and finance teams. Participate in team meetings and contribute to process improvements.Advanced skills in MS Office Suite, especially Excel.Excellent verbal and written communication skills.Ability to interact professionally with customers and team members.Strong attention to detail and accuracy in financial data management.Ability to handle and resolve customer issues effectively.
Qualifications:
Bachelor's degree in Accounting, Finance, Business Administration, or a related field. Previous experience in customer service and accounting roles is preferred. Proficiency in accounting software (e.g., QuickBooks, SAP).
Skills:
Strong interpersonal skills to interact with customers and team members. Excellent organizational and time management skills. Ability to analyze financial data and generate reports. Ability to handle multiple tasks simultaneously in a fast-paced environment. A customer-centric approach to service delivery.
