Promote and sell Etisalat plans tailored to businesses,
institutions, government entities, and Emirati customers. Provide detailed
information about plan features, benefits, and pricing to potential clients.
Identify opportunities to enhance revenue through upselling and
cross-selling of products or services.
Ensure exceptional customer service, handling and resolving
customer concerns promptly and professionally.
Maintaining a positive, empathetic, and professional attitude
toward customers at all times.
Build sustainable relationships and trust with customer accounts
through open and interactive communication.
Handle customer complaints, and provide appropriate solutions
and alternatives within the time limits.
Identify and assess customers’ needs to achieve satisfaction
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers. Respond promptly to
customer inquiries.
Recognize, document, and alert the team leader of trends in
customer calls.
Acknowledging and resolving customer complaints.
Take the extra mile to engage customers. Respond promptly to
customer inquiries.
Knowing our products inside and out so that you can answer
questions.
Keeping records of customer interactions, transactions,
comments, and complaints.
Providing feedback on the efficiency of the customer service
process.
Requirements
Experience
(Yrs & Field) : Minimum 1-year experience in Call Centre
Experience/Customer Care/Front Desk
Educational Qualification : Graduate
(preferred)
Professional Certifications :
Certification in customer service
Skills & Abilities:
• Excellent verbal and written
communication skills
• Strong team player.
• Listening Skills.
• Multi-tasking.
• Problem solver
• Computer proficiency