Customer Service Representative

Job Summary

We are seeking a dedicated and customer-focused individual - UAE National - to join our team as a Customer Service Representative. The ideal candidate will provide outstanding support and assistance to our customers, ensuring a positive experience and swift resolution of inquiries.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional and timely manner.
• Resolve customer issues, complaints, and concerns with empathy and efficiency.
• Maintain a thorough understanding of company products, services, and policies.
• Process orders, returns, and exchanges accurately.
• Document customer interactions and feedback to help improve the customer experience.
• Collaborate with internal teams to address and resolve escalated issues.