Customer Service Intern
Requisition ID: 41987 Job Location(s): Dubai, AE
Job Description
Danfoss is a global market leader in engineering sustainable solutions for people all over the world. We pride ourselves on being at the forefront of technological advancements that contribute to a more sustainable future. With our innovative products and solutions, we aim to achieve more with less and make a positive impact on a global scale. Join us and be a part of our mission to create a better tomorrow.
We are seeking a dynamic and enthusiastic individual to join our team as an Customer Service Intern. This is a unique opportunity to gain hands-on experience in a global organization and contribute to our commitment to engineering sustainable solutions. Based in Dubai, United Arab Emirates, you will work closely with our dedicated team for a period of 6 months.
Job Responsibilities
Responsibilities for this position include but are not limited to the following.
Handling customer requests through SalesForce and responding to cases in line with KPI's. Creating orders in SAP and planning deliveries in collaboration with the sales team. Communicating regularly with the sales team and fulfillment team to improve delivery and stock performance. Managing data quality in SAP and CRM systems and preparing regular reports to the Customer Service Center Team. Acting as a key link between the sales team, customer service, and customers, ensuring effective communication and resolution of pricing-related issues. Utilize Salesforce to create and maintain prospect data, ensuring high-quality and reliable information.
Background & Skills
The ideal candidate possesses these skills.
Fresh graduate or experience with a bachelor's degree in Business administration or Supply Chain. Strong problem-solving skills and attention to detail. Proficiency in Excel, with the ability to analyze data and create reports. Familiarity with CRM systems is a plus. Ability to work both independently and collaboratively in a team environment. Fluent in English, Arabic, and French is a plus. Excellent communication and interpersonal skills. Proficiency in MS Office Suite (Word, Excel, PowerPoint).
Employee Benefits
We are excited to offer you the following benefits with your employment:
Flexible working hours Opportunity to join Employee Resource Groups State of the art virtual work environment Employee Referral Program
This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.
Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
Provider Description Enabled SAP as service provider
"route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data centre "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another
Provider Description Enabled YouTube
Provider Description Enabled Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.
Google Tag Manager Google Tag Manager is a tag management system for conversion tracking, site analytics, remarketing and more.
LinkedIn
AddThis Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.
