Customer Service Front office agent

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE

• Accountable for customer facing activities/customer experience, acting as SPOC for customer, adopting customer centric mindset.
• Run OTC and Customer Service Management, focusing mainly on customer interaction related activities (in/outbound
• Contribute to the understanding of customer segments, needs and expectations by providing feedback on customer interactions
• Build customer relationship by supporting enquiries; Collect feedback & identify opportunities to drive CSAT, including regular visits
• Enter relevant data in the CRM system to create call plan & ensure quality data for business development activities, schedule follow-ups
• Provide quality service to customers while identifying opportunities to secure new business or support retention via customer interaction
• Collaborate closely with internal partners (CSX, CoE, GBS+, SC), judging and aligning priorities to meet customer needs vs. SC capabilities
• Utilize customer service systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to improvement.

YOUR SKILLS

• At least 2 years of experience in a Customer Service role.
• Experience with ERP systems like SAP & Service Cloud is a must – we need you to be familiar with these tools.
• Proficiency in MS Excel – being comfortable with data and able to efficiently work with spreadsheets is essential!
• Strong English communication skills, both written and spoken, French is a plus.
• A team player who enjoys collaborating, sharing knowledge, and helping others out.
• Comfortable working under pressure in a busy, fast-paced environment.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.