Customer Service Executive - LM Exchange

Primary Roles and Responsibilities:

• Achieve monthly targets as directed by Senior Branch Manager/Branch Manager.
• Visit assigned locations to engage with stores and clients.
• Educate clients on products and services.
• Collect and manage prospective client data.
• Monitor branch transactions to ensure targets are met.
• Devise and present ideas to attract more customers.
• Monitor promotions to maximize revenue potential.
• Act as a public relations liaison for customers and staff.
• Conduct market research and competitor analysis.

Preferred Skills:

• Strong interpersonal and communication skills.
• Customer-focused and sales-oriented.
• Patience, time management, and conflict resolution skills.
• Excellent product knowledge and ability to use positive language.
• Effective in handling complaints and delivering high-quality service.

• Plan and execute marketing campaigns to meet sales goals.
• Address and resolve customer complaints, ensuring customer retention.
• Act as Customer Service Representative in the absence of the CSR.
• Maintain proper placement and visibility of promotional materials.
• Enhance branch appearance and ensure client satisfaction.
• Prioritize nearby shops, hotels, and offices for business outreach.
• Keep customers updated with systematic presentations.
• Engage customers while waiting in the branch, promoting products and services.
• Suggest strategies to improve brand visibility within the branch.
• Collaborate with Branch Manager for new initiatives and improvements.