Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear.
Customer Service Coordinator
📍Location: Dubai, UAE (Office-Based)
Why Cochlear?
Imagine being part of a team that restores the magic of sound for people around the world. At Cochlear, we don’t just sell products—we change lives. As the global leader in implantable hearing technology, we empower people to hear, connect, and thrive.
Now, we’re looking for a Customer Service Coordinator to join us in our Dubai office. If you’re passionate about exceptional service, seamless operations, and making an impact, this role is for you!
What You’ll Do:
👥Be the heartbeat of our customer service team – ensuring smooth order processing and top-tier support.
📦Own the order management process – from handling queries and processing orders to preparing export documents and coordinating shipments.
📊Support sales teams – helping with demand planning, pricing policies, and special offers.
💰Collaborate with finance teams – ensuring timely invoicing and debt collection.
🔍Keep our systems up to date – managing customer and product data in ERP systems (Oracle, SAP, Salesforce).
🤝Be a team player – stepping in to help colleagues and bringing new ideas to improve our processes.
What Makes You a Great Fit?
✔You have a Bachelor’s degree in a relevant field.
✔You’re experienced in customer service, operations, supply chain, order management, and/or logistics.
✔You’re a natural communicator – strong in both written and verbal skills.
✔You’re multilingual – English is a must, and if you speak Arabic or French, even better!
✔You know your way around ERP & CRM systems – experience with Oracle, SAP, or Salesforce is a plus.
✔You thrive in a team and love working with people across different departments.
Why Join Us?
🌍Make a difference – help people hear and reconnect with the world.
📈Grow your career – professional development, training, and career advancement opportunities.
🤝Work in a supportive, collaborative environment – your ideas and contributions are valued.
🏢Be part of our Dubai office – an engaging, office-based role where teamwork thrives.
💰Enjoy a competitive salary & benefits package.
Ready to Apply?
If you’re excited about this opportunity, we’d love to hear from you! Apply Nowand take the next step toward an inspiring career at Cochlear.
Let’s transform lives together. 🎧✨
Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
#CochlearCareers
How we recognise your contribution
We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.
For more information about Life at Cochlear, visit www.cochlearcareers.com
At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.