Customer Service and Office Administrator
Customer Service Centre - Sharjah, United Arab Emirates PORTWEST , a leading global manufacturer of safety wear, workwear and PPE is currently seeking applications for the position of Customer Service and Office Administrator in Sharjah, UAE.
We’re on a mission to become the world’s most requested PPE and Safety Wear Brand.
JOB SUMMARY: Founded in 1904, Portwest has become one of the fastest growing workwear companies in the world currently employing over 5,100 staff worldwide. With 1400 styles across more than 20 ranges, we design, manufacture and distribute market leading workwear, safety wear and PPE in fully owned production facilities.
This role focuses largely on customer service tasks and general office administration works. There is a focus on customer order management end to end, frequent communication with customers, the sales team, office and warehouse teams, SAIF zone management, HQ team for supply chain and our UK export team.
KEY RESPONSIBILITIES:
Update and maintain the register for each shipment. Carry out clerical duties, including answering phones and preparing shipping documents. Order processing, releasing and send for picking & packing. Inform client / customer the readiness of the shipment and arrange the dispatch. Organize and schedule meetings and events during shows. Trade show set ups Shall co-ordinate with forwarder on delivery of material from port to warehouse. Keep the record of back order and inform customer the status. General reception and office administration duties Visa and hotel arrangements for overseas travellers Wider teams communications
REQUIREMENTS:
English fluency Proficient in Microsoft Office Customer Service and administration experience 5+years in a similar role Logistics experience is a plus but not mandatory
WHAT TO DO NOW
Please apply today with an up-to-date resume and cover letter outlining your experience relating to this position.
COMPANY AWARDS
Great Place To Work 2024
2024 Entrepreneur of the year awarded to Portwest’s CEO
Best Medium Sized Workplaces 2022
Ibec Leading in Wellbeing Top 100 companies 2021
Portwest is an equal opportunity employer. All applicants will be considered for employment without attention to age, gender, race, religion, sexual orientation, civil status, veteran status, family status, disability status or membership of a minority group.
Location
Sharjah, United Arab Emirates
Department
Customer Service Centre
Minimum Experience
Experienced
