Job Description - CUSTOMER RESPONSE AGENT (240001HB)
Job Description
CUSTOMER RESPONSE AGENT - ( 240001HB )
Description
Receiving/transferring requests from internal/external customers assisting them with their service requests and inquiries
Handle external & internal customers’ interactions across Imdaad Group via multiple channels, telephonic and nontelephonic
Record all requests into the various applications in use
Respond to customers’ inquiries, requests, feedback, potential leads
Action e-mails sent to the CRC mailbox with resolution
Building customer’s interest in the services and products offered
Follow up the calls of the client with clerical duties which includes follow up on open requests, escalating pending requests, as well as liaising with other departments
Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds and interruptions.
Effectively deal with job stress, angry callers, and upset customers
Display Time flexibility towards shifts as per work traffic requirements
Contribute to the team successful goals implementation
Qualifications
Education/Qualifications
Diploma is a must and bachelor’s degree is preferred.
Skills/ Competencies/ Experience
Background of relevant industry knowledge is an advantage.
Minimum 2 years’ experience
Good communication Skills in spoken and written English, and knowledge in other languages will be an advantage.
Must have good computer Skills and telephone etiquettes.
Customer-focused attitude.
Listening, communication and comprehension skills.
Adaptability in handling different situations and customers, including vulnerable customers.
Goal-orientated attitude
Problem solving skills
Business-writing skills & Email etiquette.
Ticketing / CRM Systems and technical knowledge
Data capture skills
Knowledge of and skills to handle the customer related processes
Flexibility towards shifts rotation & being a team player
Positivity and adoptability
Primary Location
: AE-AE-Dubai
Work Locations
: DIP OFFICE - IMDAAD DIP OFFICE - IMDAAD Dubai
Job
: CUSTOMER RESPONSE
Organization
: Operational Shared Services
Job Posting
: 02-10-2024, 6:05:36 AM
