Location: Dubai, AE
At Arla, we do so much more than make some of the world’s favorite dairy products. We make healthy taste delicious, mornings worth getting up for, and family dinners unforgettable. Puck®, Lurpak®, The Three Cows®, Starbucks®, and Castello® Galaxy® – names like these make us a vital, natural part of modern life in over 100 countries around the world. There are 1,200 employees in the Middle East and Africa and 19,000 global employees at the heart of our business. Every single one of us plays an important role and together we build on our 10bn Euros turnover and establish our position as one of the largest dairy companies in the world.
It is time for you to join Arla Foods and drive Customer Growth in the UAE!
Arla Foods is seeking a dynamic and results-driven Customer Growth Manager to join our team and have the exciting opportunity to drive customer growth and build strong business relationships.
Responsibilities:
Cultivate strong relationships with strategic customers, tailoring the company category strategies to meet their needs and driving mutual growth. Stay updated on industry trends, analyse market and customer data to identify issues and growth opportunities. Conduct regular meetings with customers to address concerns, provide product and category updates, and propose new action plans to drive growth. Monitor sales performance, track key indicators, and prepare monthly reports for both customers and management. Collaborate with the Category Development team and Key Account Managers to co-lead annual Joint Business Planning sessions, focusing on building and driving strategic projects & growth opportunities. Drive strategic category growth initiatives such as CATMANs, becoming the key sponsor for both the organization and the customer. Customize the 4P strategy to align with the customer shopper profile, manage the portfolio mix, define the MSLs, and drive customer-specific Perfect Store layouts and in-store activations. Lead the identification of optimal seasonality and promotional mechanics to drive profitable growth, developing customized plans that align with the objectives of customers and the organization, while ensuring shopper satisfaction. Lead the development and execution of specific customer events that continuously drive mutual growth while ensuring optimal cross-functional collaboration.
Your specific tasks:
Strategic Leadership: Leading Customer Joint Business Planning (JBP) sessions and aligning key category projects to drive strategic growth opportunities. Promotional Planning and Evaluation: Building customized promotional plans by customer and category, and evaluating the ROI and effectiveness of key projects and activations. Stakeholder Relationship Management: Establishing and nurturing external relationships with customer stakeholders as a critical success factor in achieving business objectives. Strategic Solution Development: Identifying and co-owning customer strategies to drive a customized solution agenda, collaborating with the category development team to drive innovative growth opportunities . Innovation catalyst: Leading collaborative ventures with strategic customers to fulfil Arla's sustainability and innovation agendas, driving positive impact and differentiation.
Your Profile:
Proven experience of 5-8 years in proactively driving business/commercial development, category management, or sales within the FMCG industry. Business Development Mindset: Proactively driving business and commercial agenda. Strategic Thinking: Expertise in channel and customer dynamics to create growth opportunities for Arla, the category, and the customer. Creative Problem Solving: Pragmatic and innovative approach to problem-solving. Strategic Alignment: Expertly aligning Arla's commercial objectives with customer's long-term strategy and short-term targets. Excellent Analytical Capabilities: Proficiency in data retrieval, analysis, and generating insights using Nielsen & EPOS data.
If you are a driven and strategic thinker with a passion for driving mutual growth, we would love to hear from you. Apply now and become a key player in our team!
We have a purpose for Good
At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it
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