Customer Fulfilment Representative - Authorizations & Fraud Control Unit (AFCU)

Are you passionate about safeguarding financial interests, delivering outstanding service, and staying ahead in fraud prevention?

If yes, come and join our team as a Customer Fulfilment Representative.

What You'll Do

• Take charge of fraud prevention and risk control for acquiring businesses.
• Analyze transaction data to spot irregularities and take corrective actions.
• Collaborate with internal teams, merchants, and card schemes to maintain the highest standards of compliance and security.
• Deliver exceptional customer experiences while meeting service standards.
• Review of Visa international Bi-Weekly acquirer merchant activity report for instant counteractive action.
• Manage Daily review of MasterCard world wild SAFE acquirer transaction data for instant counteractive action.
• Leverage cutting-edge tools like CyberSource DM and MPGS to manage fraud monitoring for diverse payment channels.