Customer Experience Partner - Contingent
Location Dubai, Dubái, Emiratos Árabes Unidos Categoría Otros Identificación del trabajo 202410-125146
DESCRIPCIÓN DEL TRABAJO Roche fomenta la diversidad, la equidad y la inclusión, representando a las comunidades a las que servimos. Cuando hablamos de la atención sanitaria a escala mundial, la diversidad es un ingrediente esencial del éxito. Creemos que la inclusión es clave para comprender las varias necesidades sanitarias de las personas. Juntos, aceptamos la individualidad y compartimos la pasión por una atención excepcional. Únete a Roche, donde cada voz importa.
La posición
By concentrating on healthcare’s toughest challenges, we’ve been able to make many major breakthroughs, improving lives around the world. But there’s still work to be done. The Opportunity
We are seeking a Customer Engagement Partner to join our team.
The Customer Engagement Partner will actively engage with a diversity of internal and external stakeholders and act as an Engagement interface for defined customers, as “custodian” of coremap to all disease area activities and all events locally and internationally.
He/She will be responsible for providing strategic recommendations based on insights generation with moderate guidance/ supervision, leveraging his/her capabilities in commercial/medical customer engagement, Market Research i.e.: qualitative and quantitative research with patients, caregivers, healthcare providers, and other stakeholders in the healthcare ecosystem that impact the patient experience.
Your Impact
Accountable for Medical Information (MI Atlas)
Support project logistics for all local and international events, including payments, contracts, related submissions, and -processes
Coordinate all technical logistics and serve as the Single Point of Contact (SPOC) for local and international events, including material preparation and approvals, invitations, customer communications and updates, agenda finalization, and agency briefings in coordination with the owner
Engage with specified customers and channel product messages as requested, either digitally or face-to-face
Support the design and execution of primary and secondary market research, synthesizing results into actionable recommendations
Collaborate closely with Patient Journey Partners and Healthcare Systems Partners to identify potential affordability roadblocks for our medications within UAE ecosystems
Support the Patient Support Lead in the design and implementation of adequate Patient Assistance Programs (PAPs) aligned with internal and global strategies
Work closely with Patient Journey Partners and Healthcare Systems Partners to identify patient solutions that will enhance the patient journey
Who you are
You have 1 - 3 years of experience in the pharmaceutical industry
You are familiar with the UAE healthcare environment and systems, along with a strong scientific medical background
You possess experience working in cross-functional teams and have established a solid knowledge base and skill set in managing both local and international congresses
You have the ability to manage related processes effectively and demonstrate expertise in stakeholder management. Additionally, you have proficiency in understanding the market landscape and surfacing insights across multiple primary data sources. Your experience includes forecasting, utilizing patient-flow methods, statistical methods, and analysis.
You have good decision-making capacity and project management skills, allowing you to navigate complex challenges effectively while maintaining a high sense of ownership and accountability
You exhibit a proactive and collaborative mindset, are open to feedback, and work respectfully with others to build trust and transparency.
You communicate clearly, with an ability to translate complex data into valuable insights and effectively conveying ideas to ecosystem stakeholders through active listening and observation
You demonstrate resilience and composure under pressure, with a willingness to step outside your comfort zone and engage in conflict management while acting as a thought partner and strategic advisor in addressing complex problems.
Quienes somos
En Roche, nuestro éxito se basa en la innovación, la curiosidad y la diversidad, multiplicado por 100,000 profesionales en 100 países. Trabajando juntos, nos hemos convertido en uno de los grupos líderes de salud enfocados en la investigación.
Roche es una empresa que ofrece igualdad de oportunidades.
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Nivel de Experiencia Colaborador Individual Interview Experience
Positive 68% Neutral 16% Negative 15%
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