Customer Experience Partner - Contingent
Location Dubai, Dubai, United Arab Emirates Category Other Job Id 202410-125146
JOB DESCRIPTION Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
By concentrating on healthcare’s toughest challenges, we’ve been able to make many major breakthroughs, improving lives around the world. But there’s still work to be done.
The Opportunity
We are seeking a Customer Engagement Partner (CEP) to join our team.
The Customer Engagement Partner will actively engage with a diversity of internal and external stakeholders to support selected customers in local and international event management.
The Customer Engagement Partner will act as an Engagement interface for defined customers, as “custodian” of coremap to all disease area activities and all events locally and internationally.
He/ She will be responsible for providing strategic recommendations with moderate guidance/ supervision, leveraging his/her capabilities in Market Research i.e.: qualitative and quantitative research with patients, caregivers, healthcare providers, and other stakeholders in the healthcare ecosystem that impact the patient experience
Your Impact
Accountable for Medical Information
Manage project logistics for all local and international events, including payments, contracts, related submissions, and -processes
Coordinate all technical logistics and serve as the Single Point of Contact (SPOC) for local and international events, including material preparation and approvals, invitations, customer communications and updates, agenda finalization, and agency briefings in coordination with the owner
Engage with specified customers and channel product messages as requested, either digitally or face-to-face
Support the design and execution of primary and secondary market research, synthesizing results into actionable recommendations
Collaborate closely with Patient Journey Partners (PJPs) and Healthcare Systems Partners (HSPs) to identify potential affordability roadblocks for our medications within UAE ecosystems
Support the Patient Support Lead in the design and implementation of adequate Patient Assistance Programs (PAPs) aligned with internal and global strategies
Work closely with Patient Journey Partners and Healthcare Systems Partners to identify patient solutions that will enhance the patient journey
Who you are
You have a scientific- or medical qualification
You have in-depth knowledge of the UAE healthcare environment and systems, along with a strong scientific medical background
You possess experience working in cross-functional teams and have established a solid knowledge base and skill set in managing both local and international congresses
You have the ability to manage related processes effectively and demonstrate expertise in stakeholder management. Additionally, you have proficiency in understanding the market landscape and surfacing insights across multiple primary data sources. Your experience includes forecasting, utilizing patient-flow methods, statistical methods, and analysis.
You have exceptional decision-making capacity and project management skills, allowing you to navigate complex challenges effectively while maintaining a high sense of ownership and accountability
You possess leadership and proactive qualities, demonstrating a team-oriented mindset, self-awareness, and respect for others, fostering an atmosphere of trust and transparency
You exhibit effective communication skills, capable of translating complex data into valuable insights and effectively conveying ideas to ecosystem stakeholders through active listening and observation
You demonstrate resilience and composure under pressure, with a willingness to step outside your comfort zone and engage in conflict management while acting as a thought partner and strategic advisor in addressing complex problems.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
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