Customer Experience and Insights Consultant

⌛ 8-week contract – January start

I REQUIRE CANDIDATES AVAILABLE TO JOIN IN JANUARY.

I am working with a Digital Consultancy that requires a CX&I Consultant to join them in January on an initial 2-month contract:

Key Responsibilities:

• Data Analysis and Insight Development: Analyze and synthesize insights from clients’ internal data sources. Must excel in data collection, organization, and conducting initial analyses to uncover meaningful insights.
• Research & Hypothesis Building: Perform research and data synthesis to identify critical user insights, develop hypotheses, and design effective customer experiences.
• CX Program Development: Build foundational Customer Experience (CX) programs and frameworks for implementation within organizations.
• Research Expertise: Apply a variety of exploratory and assessment-based research techniques, demonstrating proficiency in both qualitative and quantitative methodologies.
• Customer Journey Enhancement: Focus on understanding, mapping, and improving customer journeys based on insights.
• Persona and Journey Mapping: Develop personas, create customer journey maps, and adapt journeys based on user insights.
• Service Design Expertise: Leverage service design and journey mapping to address challenges, identify opportunities, and deliver actionable solutions.
• Visual Design Collaboration (Desirable): Possess a keen design sense to collaborate effectively with designers and produce visually appealing artifacts.

General Skills:

• Strong consulting skills, with experience advising C-level clients.
• A team player with leadership qualities, capable of mentoring junior team members.
• A creative and analytical problem solver who can develop innovative solutions.
• Excellent communication skills, including written, verbal, numerical, and presentation abilities tailored for both C-Suite stakeholders and detailed reporting.
• Comfortable working in ambiguous environments, with the ability to quickly adapt to client needs.

Travel Requirements:

• Flexibility to travel to Abu Dhabi for key meetings as required.

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