الوصف الوظيفي
An Exhilarating OpportunityAre You Ready
for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive
by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and
Setting the Gold Standard across the Industry.Join the FIVE
Tribe - and Get Ready to Make Waves.The CandidateA Driven Self-Starter, you have Excellent
Communication, Leadership and Organisational Skills. As an Astute Creative and
Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a
Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and
You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude
Coupled with An Inherent Flair for Taking Ownership Makes You a Highly
Motivated Go-Getter.Your Outgoing and Approachable Nature enables you to
Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that
Their and Your Journey at FIVE is nothing short of Sensational. Joining our Marketing
Team as a Customer Engagement Manager will Empower you to deliver Exceptional
Experiences across our award-winning Lifestyle Destinations. Jump on Board and
Unlock your Potential in a Buzzing Environment that will take your Career to
New Heights!What We’re
Looking ForA Bachelor's or Master’s Degree in Marketing or a related field is
preferred.A proven track record of Work Experience as a Customer Engagement
Manager or a similar role in a Luxury Hotel environment.Demonstrated proficiency in Customer Engagement Platforms (Braze) and
Business Intelligence tools (Tableau or Power BI).Strong Business Acumen and Analytical Skills, with the ability to translate
data into Actionable Marketing Strategies.Excellent Communication and Interpersonal Skills, leveraging strong
verbal and written skills to present Complex Data Insights to non-technical
Stakeholders.Superior Problem-Solving Skills and the competence to Exceed
Expectations in dynamic and competitive operational environments.Next-Level Organisational and Leadership skills, effectively leading and
inspiring the FIVE Tribe to New Heights.A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.Key ResponsibilitiesLeverages
premium Customer Engagement Platforms to design, manage, and enhance Bespoke
Engagement Campaigns that align with FIVE’s Industry-Leading Standards.Continuously
monitors and optimises Campaign Performance, driving Sensational engagement and
maximising ROI on all ad spend.Spearheads
luxury event campaigns, promoting FIVE’s Award-Winning amenities and destinations,
enhancing our ‘FIVE-Star’ Customer Experience.Analyses Customer
Data using advanced Business Intelligence tools, identifying Key Trends and
crafting Actionable Insights that Elevate Marketing Strategies and Customer Touchpoints.Provides
regular, Detailed Reports on campaign performance, Customer engagement metrics,
and ROI, presenting Insights to Key Stakeholders to support Strategic Decision-Making.Curates
personalised Customer Segmentation Strategies, delivering Highly Tailored and Effective
Marketing Messages that Resonate with our Sensational Customers.Implements
Cutting-Edge techniques to Elevate Guest Loyalty Programmes, creating Memorable
and Engaging Customer Journeys at FIVE.Collaborates
seamlessly with Marketing, Sales, and Product Teams to ensure a Cohesive and Exquisite
‘FIVE-Styled’ Customer Experience across all touchpoints, embodying our Top-Notch
service standards.The Team‘FIVERs’ are Cultured
yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a
FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to
create Insta-Perfect Experiences for our Guests that keeps them Coming Back for
More. If you Dream of being surrounded by Like-Minded Individuals who share
your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look
No Further and Unleash your Next-Level Potential.Sustainable Indulgence at FIVEFIVE curates
world-class Entertainment and Luxury Living while Championing Environmental
Stewardship. Driven by its core millennial base, FIVE has aligned to lead the
way in ‘Sustainable Indulgence’ trailblazing next-level, high-energy
Experiences within an Environmentally and Socially Responsible Framework.An Equal
Opportunity Employer The FIVE
Tribe represents over 80 nationalities across its over 2000 ‘FIVERs.’ FIVE does
not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce
as an Equal-Opportunity Employer. Ranked regularly in the Top 10 on the Great
Workplaces in the UAE list of Large Organisations, the FIVE Tribe is more than
a group of people working together – it is a Family bonded by common Values and
Goals, Celebrating People, Culture and Diversity. About
FIVE Hotels and ResortsFIVE Hotels
and Resorts prides itself on being Disruptively Different and Daringly Unique.
Our Growing Portfolio of Lavish Destinations in the Middle East and Europe are
the epitome of Glamour and Experiential Luxury, offering boundary-breaking
Experiences at FIVE’s award-winning Hotels, Dining Concepts, and Immersive
Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a
group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.Find out more
here: fivehotelsandresorts.com
