Greets patients or their families and identifies the nature of their inquiry.
Provides information to assist patients or refers them to the appropriate contact, either within the organization or elsewhere.
Advocates for patients’ and their families’ rights and responsibilities, confidentiality, information, and education.
Develops and maintains a feedback/complaint procedure for customers to use and receive redress.
Communicates all relevant information to the Floor Supervisor on a daily basis.
Expedites the flow of visitors/patients and ensures that each person receives outstanding customer service in a friendly environment.
Provides information about medical insurance coverage to patients and verifies it diligently before referring the patient to the doctor.
Investigates patient/visitor concerns and implements appropriate actions.
Keeps accurate records of discussions or correspondence with customers.
Performs duties related to handling patient inquiries, telephone calls, cash transactions, and back-office tasks as specified in the duty roster.
Performs other related duties as assigned by higher authorities.
Complies with all OSH (Occupational Safety and Health) and infection control policies, standards, and procedures, cooperating with hospital management to meet compliance requirements.
Works in accordance with documented OSH procedures and specific responsibilities.
Is familiar with emergency and evacuation procedures.
Notifies OSH hazards, incidents, near misses, and assists with the preparation of risk assessments and incident reports.
Complies with waste management procedures and policies.
Attends applicable OSH and infection control training programs, mock drills, and awareness programs.
Uses appropriate personal protective equipment and safety systems.
