الوصف الوظيفي

Greet patients and their families, identifying the nature of their inquiries.
Provide accurate information to assist patients or refer them to the appropriate contacts within or outside the organization.
Advocate for patients’ and their families’ rights and responsibilities, ensuring confidentiality, information dissemination, and education.
Develop and maintain the feedback/complaint procedure to facilitate customer redressal.
Communicate all relevant information to the Floor Supervisor daily.
Expedite the flow of visitors/patients, ensuring each person receives outstanding customer service in a friendly environment.
Provide information about medical insurance coverage to patients and verify details diligently before referring them to the doctor.
Investigate patient/visitor concerns and implement appropriate courses of action.
Maintain accurate records of discussions or correspondence with customers.
Handle patient inquiries, telephone operations, cash transactions, and back-office work as specified in the duty roster.
Perform other related duties as assigned by higher authorities.
Comply with all OSH and infection control policies, standards, and procedures, cooperating with hospital management to meet requirements.
Work in accordance with documented OSH procedures and specific responsibilities.
Be familiar with emergency and evacuation procedures.
Notify relevant authorities about OSH hazards, incidents, near misses, and assist with the preparation of risk assessments and incident reports.
Comply with waste management procedures and policies.
Attend applicable OSH/Infection control training programs, mock drills, and awareness programs.
Use appropriate personal protective equipment and safety systems.

التقديم على موقع الشركة أرسل إلى صديق إتمام الإستبيان

تلقي وظائف مماثلة

قارن ملفك الشخصي مع المتقدمين الآخرين

إلغاء

لقد تجاوزت الحد الأقصى لعدد التنبيهات الوظيفية المسموح بإضافتها والذي يبلغ 15. يرجى حذف إحدى التنبيهات الوظيفية الحالية لإضافة تنبيه جديد

إدارة

تم إنشاء تنبيه للوظائف المماثلة بنجاح. يمكنك إدارة التنبيهات عبر الذهاب إلى الإعدادات.

إدارة

تم إلغاء تفعيل تنبيه الوظائف المماثلة بنجاح. يمكنك إدارة التنبيهات عبر الذهاب إلى الإعدادات.

إدارة

خدمات بيت.كوم

استخدم تطبيق بيت.كوم

Customer Care Executive

الوصف الوظيفي