Handle customer requests efficiently while ensuring high-quality service for both internal and external clients.
Follow internal operating procedures and adhere to guidelines set by the Central Bank.
Key Responsibilities
Carry out all credit operational tasks, ensuring all activities are completed within the timescales and with a high degree of accuracy while adhering to Banks policy and process.
Archive all appropriate files and documents manually or electronically as instructed.
Provide assistance with projects and MIS reports.
Diarize customers request and process the requests on the required dates.
Identify and suggest improvements to current procedures and processes, aiming to enhance controls and service quality.
Proactively handle a variety of customer inquiries and issues.
Support team members as needed to ensure the smooth operation of the department.
Ensure periodic control checks are done and any discrepancy found to be highlighted.
Escalate promptly if any irregularities that may lead to risk or financial loss.
Conduct online validation checks to ascertain the authenticity of the documents provided to the bank for eligibility purposes.
