Course Enrollment And B2C Sales Operations Manager
Dubai We are looking for a passionate and highly driven Course Enrollment and B2C Sales Operations Manager. The incumbent will be responsible for our Institute’s operations for online and classroom-based learning, and revenue performance of the B2C Sales department.
Drive the achievement of revenue targets set for the B2C team by providing strategic direction and operational support. Monitor sales performance and collections daily, ensuring that sales pipelines are aligned with revenue objectives. Oversee and manage the B2C sales and coordination Hold regular team meetings and sales/product training sessions to ensure team readiness and Manage course schedules with a long-view of – up to 06 Be responsible for daily, weekly, monthly sales and the revenue targets of the department. Lead and manage teams including staffing and work schedules Prepare weekly and monthly sales reports on performance v agreed targets and KPIs. Prepare and maintain the course schedules. Coordinate with marketing department to ensure marketing operations and course schedules are aligned with monthly revenue targets Coordinate with HR and Course Solutions departments to ensure that instructorsstaffing and course solutions are in place as per operational requirements + Ensure that the revenue & profitability targets set are met & exceeded
+ Ensure thestudents retention targets are met
Assist with new sales strategiesand implementations Work closely with the General Manager to solve specific challenges and leverage growth opportunities Minimize the number of refunds and increase the group size Lead management system to be managed properly Manage individual performances of the team members Conduct product knowledge and other related effective sales training sessions Stay abreast of competition and developments within the specific location
Competencies
Sales forecasting and planning Operations strategy and planning with a particular focus on scheduling Excellent organizational and interpersonal skills Ability to prioritize work activities and effectively manage time Strong knowledge of Microsoft Office, particularly Excel Excellent verbal and written communication skills – Excellent level of English Familiar with CRM systems
Qualifications and Experience
Up to 5 years of experience, with at least 2 years’ experience as a course enrollment and sales manager- Education sector experience is mandatory Minimum educational requirements: Bachelor’s degree – Business Administration* Experience in people management
