Costumer service officer

Who We Are Looking For:

We are seeking a motivated Officer – Operations fluent in French and English to join our team at VFS Global. The ideal candidate will facilitate the visa application process and manage both front-office and back-office operations at our Visa Application Centre (VAC). If you are customer-focused, detail-oriented, and thrive in a dynamic environment, this role is for you!

Key Responsibilities:

• Review and collect visa applications and ensure accurate documentation.
• Provide exceptional service by addressing customer queries in person, via email, or over the phone.
• Handle cash and banking transactions with 100% accuracy (if assigned).
• Accurately input and maintain application data in the system.
• Manage the logistics of passport delivery to applicants or consulates.
• Promote and deliver Value Added Services to applicants.
• Ensure compliance with standard operating procedures and maintain process accuracy.
• Collect feedback from applicants to enhance the overall customer experience.

Why Join Us?

At VFS Global, we offer a dynamic and inclusive environment where you can grow your skills, contribute to meaningful projects, and be part of a global leader in visa and passport services, with unlimited growth prospects.

Apply now to be part of our dedicated team and help us deliver world-class service!

Note: Only candidates with own visas and fluency in both French and English will be considered.