Details of the Division and Team:
Institutional Cash Management (ICM) helps Financial Institutions clients to optimize their treasury and commercial payments businesses. This improves their cash flow, while offering a wide range of solutions including channel management, global payment services, check services, liquidity management, information and reporting services, and financial supply chain management.
ICM Client Service Officer (CSO) cover clients out of our global locations with hubs in Frankfurt, London and New York. ICM Client Officers provide personalized and proactive service to financial institutions for their day-to-day cash management business needs. – The position we are looking for is covering clients in our region Middle East & Africa.
What we will offer you:
A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.
You can expect:
Life Insurance
Accidental Death Insurance
Permanent Partial Disability Insurance
Private Medical Insurance for you, your spouse and dependent children
Flexible working arrangements
30 days of annual paid leave, plus public holiday & Flexible Working Arrangement
Your key responsibilities:
Proactive contact with clients to ensure that first class service is continuously delivered to our client base as well as to identify the needs of the clients (business opportunity spotting) thus supporting the growth of business and income for Deutsche Bank
Providing information and solutions to client enquiries around Payments (EUR, USD, MCCY), Balances, Checks, Service Bills, Regulatory Issues and other investigations as requested
Client setup, training and maintenance for cash products including documentation to ensure a seamless process flow from implementation to regular after-sales service
Active handling of Due Diligence inquiries received from the Compliance teams in Deutsche Bank, approach the involved clients, securing all deadlines are met
Accurate use of the Client Service tracking system cinq.net, to systematically analyze the clients activities/inquiries including the preparation of respective reports for presentation to the clients
Handling of the internal fee and billing scheme
Your skills and experience:
Experience of institutional client service in International Clearing and Payments Business as well as solid understanding of the Financial Institutions markets (5 years)^
Sound understanding of Payment Systems (CHIPS, Fedwire, EBA, SEPA) and SWIFT methodology and formats (MT format as well as ISO20022) related to payments
Strong client/ service focus and excellent relationship, communication and teamwork skills, committed to internal policies and corporate governance
Strong ability to work independently and under tight deadlines and support the CSO’s in other locations on an as needed basis
Business language is English; Arabic and French language skills are required.
How we’ll support you:
Flexible working to assist you balance your personal priorities
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs
Training and development to help you excel in your career
About us and our teams:
Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.
Deutsche Bank & Diversity
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.