Coordinates exceptionally friendly, professional and efficient reception, registration, and account settlement for all VIP guests.
Oversees the satisfaction of all guest requests and the resolution of all complaints received by any VIP.
Inspects all VIP rooms daily to determine any specific Housekeeping or Engineering deficiencies, coordinates attention to the completion of these specific deficiencies.
Interacts frequently with VIP guests to aid and ensure guest satisfaction.
Ensures the daily replenishing of amenities through Housekeeping and Rooms Service teams.
Coordinates with other departments' e. g. Insurance, finance, nursing, etc. to ensure that the client's journey is smooth and efficient.
Exemplifies the company's vision, mission, and values.
Ensures that client & employee confidentiality is always maintained.
Works at maintaining a good rapport and cooperative working relationship with physicians, departments, and staff.
Represents the organization in a positive and professional manner.
Ensures compliance with all policies and procedures regarding operations.
