Coordinator - Sales Support (Europe Region)

Provides administrative and logistics support to the sales team and GSAs in the Europe region ensuring smooth workflow. Assists in the GSAs set-up, agreements, communication, as well as in the implementation of new related projects as per adopted procedures and in line with Company’s objectives.

1. Provides administrative and logistics support to the sales team in a timely manner and communicates any changes or updates in commercial/ operations as necessary.
2. Assists in on-going/new projects and initiatives related to the Commercial Sales in the assigned region, this includes BSP (Billing Settlement Plan/IATA), new systems, new products such as check-in and Bus segment, and others: provides necessary information and follows up on implementation in the corresponding area.
3. Provides on-going necessary support to the Sales Team in the set-up of new destinations, this includes coordinating necessary arrangements related to contracts, LGs, systems set-up, training, logistics, etc.
4. Assists in handling existing/new TAs/GSAs and Suppliers contracts and SLAs. Prepares/amends standard templates for contracts and agreements to be used by sales support team; reviews/renews contracts and SLAs as per approved standards.
5. Coordinates orientation tours for the TAs/GSAs and other distribution channels, as well as training on any new systems, services, products, and initiatives implemented.
6. Coordinates the TAs/GSAs migration process in the assigned region as per adopted standards and reports any operational interruptions that might lead to loss of customers and sales.
7. Assesses customers’/travel agents’ needs and channels them in the right direction ensuring timely and satisfactory closures of their cases.  Follows up with customers/travel agents and internal departments as necessary.
8. Supports travel agents on system related matters including activation/deactivation of accounts, creation of users, password resets, etc. Coordinates with the relevant stakeholders and escalates any issues as and when necessary.
9. Supports the coordination of the OTA/ API integration process for all TAs/GSAs in the assigned region; obtains all needed data, content and documentations for the initial set-up.  Coordinates with Finance to process payments, user accounts, login credentials, etc.; follows up to rectify problems (if any). 

10. Assists in organizing sales promotion campaigns and FAM trips, coordinates with marketing team on requirements and necessary arrangements.

11. Conducts regular system audits on the GSAs to ensure adherence with applicable standards.

12. Coordinates with marketing department for updates related to POS & BTL in the assigned region as needed.

13. Prepares function-related reports on daily/monthly basis or as advised by the Line Manager to reflect the sales performance.

14. Maintains updated records of all the data and contacts to be referred to when needed.

15. Performs any additional responsibilities as assigned by the Line Manager.

• Bachelor degree in Administration/IT or equivalent, a relating diploma is acceptable.
• A certificate in Project Management (PMS) is an advantage.
• Capable of using technology systems and tools; proficient in Microsoft Office, Internet and Web Search. Advanced Excel and Access skills.
• German language proficiency is a plus.

• Minimum 2 years of related sales support/ coordination experience in service industry preferably in airlines.
• A good exposure to the Aviation operations and services is an advantage.
• Proven skills in analysing data, identifying pitfalls and recommending cost-effective solutions.
• Reasonable experience in project management handling more than one project simultaneously.
• Cost-oriented, possesses effective persuasive, negotiation, problem solving and decision making skills.
• Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives that support company’s objectives.
• Product knowledge: capability of understanding market trends and channelling them leading to effective customer care solutions.
• Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.