Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
Process and coordinate all orders received via mail or otherwise, following existing Company policies, procedures, and programs
Checks incoming stocks of seasonal products against the respective orders on the system, creates delivery forms and forwards details to the Warehouse.
Checks stock provisions of open orders, and follows up pending blocked orders
Keep order book up-to-date reflecting customer cancellations, Purchase drops etc.
Process customer shipment claims or return requests following existing Company policies, procedures, and programs.
Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing.
Transfers seasonal orders to SAP; sets customer discounts and determines Net order amounts
Work towards both independent and team KPI’s to improve business standards, service levels and financial results.
Coordinate a cross-functional collaboration with Sales, Marketing, Warehouse and Finance department towards common goals set by the organization.
Manager Ad-hoc projects and reports as required by the line manager.
Prepares Daily Order Fulfilment report in sales order period.
Ensuring all packed shipments are invoiced in SAP accurately
YOUR TALENT
Education:
University Degree
Experience:
Minimum 1-2 years of experience of sales and/or customer service
Capabilities:
A strong customer service focus
Excellent communication skills and a proven ability to develop long lasting relationships with our key accounts
Ability to contribute to a team environment where performance is measured
Experience in working under pressure to meet deadlines and conflicting priorities
Strong Microsoft Office skills are essential.
Team Player with high level of collaboration
Excellent command of English language
Experience in SAP preferred but not mandatory
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
