https://bayt.page.link/GpA9FkgEHMChrqW69
أنشئ تنبيهًا وظيفيًا للوظائف المشابهة

الوصف الوظيفي

Closing date:  
Number of positions: 1
Recruiter name: Reem Mansoor 
Reference number: 55479 
Workplace Type: 


Mediclinic Corporate Office Abu Dhabi | Abu Dhabi | United Arab Emirates


MAIN PURPOSE OF JOB

Clearly communicate with and provide assistance to patients through multiple channels of communication including telephone, email, social media and the internet, in a manner that actively promotes patient satisfaction




KEY RESPONSIBILITY AREAS

Attend to all incoming telephone calls promptly, efficiently and in a professional manner


Schedule appointments according to set procedures and policies


Document all interactions and activities relevant to the call and uses appropriate Wrap-up code


Conduct all outbound calls in an efficient, effective and professional manner


Transfer calls correctly to the appropriate staff and/or extensions as needed and required


Inform and provide information regarding MCME hospitals and clinics, departments, physicians, directions and available services


Document all complaints and report all incidents to the Contact Centre Supervisor in a timely manner to ensure continuous improvement of own services as well as the services of the contact centre




REQUIRED EDUCATION

High School Diploma or equivalent (Grade 12) 


A relevant Bachelor’s degree will be an advantage




REQUIRED EXPERIENCE

At least 1 year Contact/Call Centre experience in a customer service operations environment


Relevant experience in a hospitality or healthcare environment will be an advantage




REQUIRED JOB SKILLS AND KNOWLEDGE
  • Basic Arabic language skills
  • Client service and related management principles
  • Confidentiality and dealing with sensitive information
  • Demonstrate computer skills (MS Office, Outlook, Avaya Aura, Trakcare, Avaya/Cisco phones)
  • Demonstrate the ability to work accurately and quickly
  • Effective communication
  • Medical terminology
  • Verbal and written communication skills in English


All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family


لقد تجاوزت الحد الأقصى لعدد التنبيهات الوظيفية المسموح بإضافتها والذي يبلغ 15. يرجى حذف إحدى التنبيهات الوظيفية الحالية لإضافة تنبيه جديد
تم إنشاء تنبيه للوظائف المماثلة بنجاح. يمكنك إدارة التنبيهات عبر الذهاب إلى الإعدادات.
تم إلغاء تفعيل تنبيه الوظائف المماثلة بنجاح. يمكنك إدارة التنبيهات عبر الذهاب إلى الإعدادات.