Responsible to assist in the smooth and efficient running of the Concierge within the Rooms Division.
Maintaining the Concierge daily Log Book and providing exceptional services to guests and internal customers in other department at all time to maintain positive interactions with good working relationships.
Assist the Manager in efficiently managing the Concierge Department according to established concept statement providing a courteous, professional, efficient and flexible service at all times.
Conducts daily pre-shift briefing to associates on transport requirement, arrival and departure of VIP guests, functions/ events and special attention that is needed
High School Diploma or Equivalent (minimum requirement)
Bachelor’s Degree in Hospitality Management, Tourism, or related field (preferred)
Minimum 2 years experience in luxury hotel in concierge or guest services role.
Strong customer service background with a focus on guest satisfaction
