Concierge Customer Service (English & Russian)

As a Concierge Customer Service representative at MIRA Holiday Homes, you will be an essential part of our team, dedicated to providing unparalleled service to our clients and guests. You will be responsible for ensuring that each interaction is memorable by going above and beyond to meet the needs of our visitors.

Main Responsibilities:

• Welcome and assist guests with inquiries and requests, offering a personalized touch to every interaction.
• Manage bookings and reservations for various services, including accommodations, transportation, and experiences.
• Maintain a deep knowledge of local attractions, businesses, and events to provide informed recommendations.
• Address any concerns or issues that arise, finding swift and effective resolutions to guarantee satisfaction.
• Collaborate with other departments to ensure a cohesive and exceptional guest experience.
• Conduct follow-ups with clients to ensure their needs were met and to foster lasting relationships.