الوصف الوظيفي
Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.Job DescriptionAssist guests with all inquiries, both hotel and non-hotel relatedConduct and attend effective shift briefings to ensure hotel activities and operational requirements are knownMaintain good relationship with Airport ConciergeMaintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to dateMaintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special eventsMaintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel’s operating standardsConsult Log Book for information/requests left by outgoing shiftManage incoming guest mail, messages, facsimiles and special deliveriesManage all transportation requestsManage outgoing guest mail, courier services and parcel postage as requested by guestsMaintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followedReceive telephone calls and take messages for guests who are outConducts all of the above in accordance with the hotel’s policy, while adhering to Raffles Behavioural StandardsPERSONAL ATTRIBUTESGood English language verbal communication skills Ability to work cohesively with co-workers and managers as part of a teamAbility to be attentive to guest needs, remaining calm and courteous at all timesAbility to promote positive relations with hotel residents and patronsAbility to exercise good judgment with difficult guestsUnderstanding and ability to work in a multi-cultural environmentQualificationsSecondary/High School educationEXPERIENCEMinimum two years’ experience as a Concierge or in a related position
