Cluster IT Specialist - Information Technology - InterContinental Hotels Group® Dubai Festival City

Do you see yourself as a Cluster IT Supervisor for InterContinental Hotels Group® at Dubai Festival City?  

What’s your passion? Whether you're into triathlons, exploring new restaurants, or dancing the tango, at IHG, we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies.

Imagine working for a company that gives you Room to Be Yourself. Our commitment to our people is to deliver Room to Belong, to learn and grow, to perform, to be recognized and rewarded, to be involved, and to take the initiative and lead.

The InterContinental Hotels Group® at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.                                                                                                

 A little taste of your day-to-day:

• Troubleshoot and resolve problems with hotel management systems (PMS), point-of-sale(POS) systems and other hotel-specific applications.
• Assist in resolving technical issues with guest-facing technologies, including Wi-Fi connectivity, in-room entertainment systems.
• Maintain and monitor the hotel's local area network (LAN), ensuring its availability, speed, and security.
• Ensure that guest Wi-Fi networks are secure and functional, with regular monitoring of usage and bandwidth.
• Address any issues that affect guest experience related to IT services, maintaining high customer service standards.
• Regularly update and patch hotel software applications including operating system to ensure they up-to-date and secure.
• Ensure the security and integrity of hotel networks, systems, and guest data by implementing appropriate security measures, including firewalls, antivirus software, and encryption.
• Perform regular system backups, ensure disaster recovery protocols are in place, and conduct periodic security audits.
• Maintain and enforce IHG IT policies related to data protection and cybersecurity, managing end user access ensuring compliance with relevant laws and standards
• Assist in onboarding new staff with IT setup, software installations, system access and network access.
• Manage relationships with third-party IT vendors, including software providers and hardware suppliers.
• Maintain detailed records of all IT systems, network configurations, software, and hardware inventory.

What we need from you:

• Strong communication skills, with the ability to explain technical issues to non-technical staff.
• Exceptional customer service and interpersonal skills, particularly when interacting with hotel guests.
• Ability to work under pressure, especially during high-demand periods, to resolve issues quickly.
• Minimum one year of experience in a similar environment (4-5* hotel)

What you can expect from us:

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.
 

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?