Gathers customer/partner insights, such as feedback around technical preferences, environments, business needs, and leverages these insights and existing plans to map solutions with customer/partner business outcomes. Identifies and begins developing impactful relationships with internal teams and customer and partner technical specialists during initial preparation and ramp-up stages. Contributes to customer satisfaction by providing a positive customer/partner experience. Independently identifies issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices. Understands the competitor's architecture solutions and identifies Microsoft's strengths over competitive solutions to demonstrate Microsoft's value to customers/partners. Supports research projects and contributes to scoping surveys for customers/partners to assess potential intellectual property (IP) needs or process changes. Shares ideas, insights, and technical input with virtual team members using a working knowledge of specific Microsoft architectures and other relevant products.