Supervise and co-ordinate all activities with various departments and patients and their attendants.
Responsible for supervising, preparation of duty schedule, daily assignment, and other administrative tasks.
Make, change, or coordinate appointments for patients via email or telephone according to the coordination of care procedures and confirming the appointments of the next day.
Actively manage patient complaints.
Make changes in staff as needed to accommodate patient volume.
Supervise the workflow within the clinic including patient registration.
Responsible for staff performance evaluation and continuous staff development and training programs.
Overview and manage facility’s Call Centre system and provide daily/weekly reports to the Branch Manager as and when needed.
Manage front desk practice correspondence and administration.
Ensure staffs operate within company policy and procedure.
Work towards achieving the best when it comes to the number of visits at the Centre.
Establish communication with the patient and their attendants and get feedback about center visits, stay, and patient care and maintain a record of the same for evaluation.
Act as a troubleshooter and investigator as and when required.
Monitor all the reception staffs and get firsthand information.
Take extra care of any VIP patient and keep the Branch Manager updated.
Build and promote the image of the facility.
Act as a coordinator between patient, doctor, and administration department.
Explain services available and need for the proper use of it.
Be updated about the accepted insurance cards in the Clinic
