Clinic Manager (Home Care)

The Clinic Manager in Abu Dhabi, UAE, holds a pivotal role in overseeing the daily operations and management of a healthcare clinic, ensuring compliance with local regulations and standards such as JAWDA and TASNEEF. This position demands strong leadership skills, excellent organizational abilities, and a thorough understanding of healthcare regulations and procedures specific to the region.

Responsibilities:

1. Staff Management:
   • Recruit, train, and supervise clinic staff, ensuring compliance with local hiring regulations.
   • Conduct regular performance evaluations and provide feedback to staff members.
   • Develop and implement staff schedules to ensure adequate coverage and efficient clinic operations.
2. Patient Care:
   • Oversee the delivery of quality patient care services in accordance with JAWDA and TASNEEF standards.
   • Address patient inquiries, concerns, and complaints in a culturally sensitive and professional manner.
   • Monitor patient satisfaction levels and implement strategies to improve patient experience.
3. Administrative Duties:
   • Manage clinic finances in compliance with UAE regulations, including budgeting, billing, and revenue collection.
   • Maintain accurate patient records and ensure compliance with local data protection laws.
   • Coordinate with insurance providers to process claims and verify coverage for patients.
4. Facility Management:
   • Ensure that the clinic premises meet JAWDA and TASNEEF standards for safety, cleanliness, and accessibility.
   • Manage inventory levels for medical supplies and equipment, ensuring compliance with local import regulations.
   • Arrange for repairs and maintenance as needed, adhering to local building codes and regulations.
5. Regulatory Compliance:
   • Stay updated on relevant healthcare laws, regulations, and accreditation standards in Abu Dhabi.
   • Ensure that the clinic operates in compliance with local regulations, including licensing requirements and health and safety standards.
   • Implement policies and procedures to safeguard patient confidentiality and privacy in accordance with UAE laws.
6. Quality Improvement:
   • Monitor clinic performance metrics and identify areas for improvement, aligning with JAWDA and TASNEEF guidelines.
   • Develop and implement quality improvement initiatives to enhance the efficiency and effectiveness of clinic operations.
   • Foster a culture of continuous learning and professional development among clinic staff.
7. Collaboration:
   • Collaborate with physicians, nurses, and other healthcare professionals to coordinate patient care and treatment plans, respecting cultural sensitivities.
   • Liaise with external stakeholders, such as regulatory agencies and local health authorities, to ensure compliance with regulations and standards.

Requirements:

• Bachelors degree in healthcare administration, business administration, or a related field (Masters degree preferred).
• Prior experience in healthcare management or administration in Abu Dhabi, UAE, with a strong understanding of local regulations and standards, including JAWDA and TASNEEF.
• Experience in audit processes related to healthcare facilities is highly desirable.
• Strong leadership and interpersonal skills, with the ability to navigate cultural diversity and motivate staff.
• Excellent communication skills in English and Arabic, both verbal and written.
• Proficiency in healthcare management software and electronic health records systems.
• Knowledge of UAE healthcare regulations, including HAAD (Health Authority Abu Dhabi) regulations.
• Strong problem-solving and decision-making abilities.
• Ability to work effectively in a fast-paced and multicultural environment.