Client Success Manager (Mandarin Speaker) – Global Trade Solutions – 0000KZ3XSome careers shine brighter than others If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential.HSBC Global Trade Solutions is one of the largest trade services organisations in the world, offering a comprehensive range of forward-thinking supply chain and traditional trade solutions for Commercial (CMB) and Global Banking & Markets (GBM) clients. It has been repeatedly recognised by the industry’s most prominent publications and associations in numerous awards for its strength in combining innovation and service excellence with end-to-end client solutions.We are currently seeking an ambitious person to be part of HSBC within the Global Trade Solutions (GTS) Team who will be responsible for smooth execution of the day-to-day activities of Global Trade Solutions. This is a client-facing role and the central point of contact for all client transactional needs and service solutions for the assigned client portfolio.In this role, you will:• Deliver a valued and best in class client experience, built on deep Services SME expertise, strong internal networks across frontline (Business Development Managers and Relationship Managers) and back office functions, and a deep understanding of the client’s trade business across the Group• Own, manage and successfully resolve clients’ transactional queries, issues and complaints, in line with agreed SLAs and relevant standards (incl. financial crime and regulatory)• Provide timely (often pro-active) and accurate guidance and recommendations to clients to help them manage their business effectively and build trust in our offering and service proposition with a view to gaining new business• Contribute to the achievement of revenue growth through retention, reduced sales time on service, proactive management of GTS performance and increased clients’ usage of self-service solutions• Provide transactional trade advice to assigned clients, BDMs and RMs, and provide input to account planning• Support the coaching, onboarding and training of other CSM team members and contribute to the successful embedding of a high performing culture and behaviours• Embrace HSBC’s values and always strive to deliver fair outcomes for clients and HSBC