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Client Service Associate - Dubai
Dubai, United Arab Emirates Teams – Business Performance ME / Hybrid / On-site We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.
Capital.com is on a mission to make the world of finance more accessible, engaging, and useful. We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of global success and growth and are here in Dubai!
Key responsibilities:
+ Support our clients at all levels
+ Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls
+ Assist clients with the KYC procedure
+ Provide a tour around the trading platform
+ Build client trust and satisfaction through professional support and training
+ Be keenly aware of the competitive landscape and understand financial markets
+ Collect clients’ feedback and analyze how clients’ experience can be improved
+ Keep open communication between the departments to resolve any issues
Requirements:
+ Fluent writing and speaking in
English and Arabic
+ Advanced interpersonal and communication skills
+ Ability to listen to clients and your team’s needs and find solutions
+ Ability to work a flexible shift schedule
+ Excellent communication skills, both verbal and written
What we offer:
+ Competitive Salary
+ International Team Collaboration
+ State-of-the-art Equipment
+ Generous Annual Leave Policy
+ Employee Referral Program
+ Great office in a central location
+ Comprehensive Private Medical Insurance
+ Annual Global Performance Review Cycle
+ Great Benefit System
