We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. Capital.com is on a mission to make the world of finance more accessible, engaging, and useful. We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of global success and growth and are here in Dubai!
Key responsibilities:
Support our clients at all levels
Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls
Assist clients with the KYC procedure
Provide a tour around the trading platform
Build client trust and satisfaction through professional support and training
Be keenly aware of the competitive landscape and understand financial markets
Collect clients’ feedback and analyze how clients’ experience can be improved
Keep open communication between the departments to resolve any issues
Requirements:
Fluent writing and speaking in English and Arabic
Advanced interpersonal and communication skills
Ability to listen to clients and your team’s needs and find solutions
Ability to work a flexible shift schedule
Excellent communication skills, both verbal and written
