Client Relation Specialist

Responsibilities

• Client Relationship Management:
• Build and nurture strong relationships with clients, ensuring a high standard of customer service and representing the company's values.
• Act as the main contact for client inquiries, addressing them promptly and effectively to maintain satisfaction and trust.
• CRM System Management:
• Keep client data, communications, and feedback up-to-date and accurate in the CRM system, supporting streamlined communication and service.
• Client Advisory and Negotiation:
• Identify clients facing challenges with their units and propose consolidation options as necessary, facilitating smoother client transitions and maximizing retention.
• Advise clients on all documentation required for contract completion and registration.
• Financial Follow-ups:
• Ensure timely follow-up on outstanding payments, helping to maintain financial flow and minimizing overdue accounts.
• Client Communication:
• Keep clients informed of project updates, such as changes in handover dates or specifications, enhancing transparency and satisfaction.
• Process Improvement:
• Monitor workflows and customer interactions to identify areas for improvement, suggesting adjustments to enhance overall customer experience.

Experience & Skills Required

• Experience:
• Minimum of 2 years in a CRM executive role with a reputable real estate developer.
• Preferred experience in project acquisition and working knowledge of consolidation practices.
• Knowledge and Skills:
• Strong understanding of termination processes and DLD (Dubai Land Department) procedures.
• Proactive, goal-oriented approach, with the ability to meet deadlines and manage multiple client accounts efficiently.

We pride ourselves on fostering a supportive and growth-oriented culture while offering competitive benefits, including:

• A attractive salary package between 6K - 8K AED depend in your experience
• Comprehensive health insurance.
• Professional development opportunities.
• A collaborative and inclusive work environment.