Client Experience Officer - Emirati
Please wait... MAIN PURPOSE OF JOB
To oversee, manage and monitor the overall patient and client experience, including the coordination of client relations services for the business unit
To attend to all patient queries related to health packages offered and promote relevant services to clients
To monitor and oversee the patient journey experience for all VIP and international visiting patients
Effectively manage all administrative matters related to complaints
Conduct daily in patient rounds to monitor and manage patient satisfaction
REQUIRED EDUCATION
A relevant Bachelor's Degree or Diploma from an accredited institution
REQUIRED EXPERIENCE
At least 2-3 years' experience in a customer service setting in healthcare
REQUIRED JOB SKILLS AND KNOWLEDGE
Financial Management principles Medical terminology Verbal and written communication skills in English (Arabic will be an advantage) Patient administration service delivery processes
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