The role of a Call Center Agent revolves around being the first point of contact, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, responsible, and creative individual with excellent interpersonal skills and the ability to work well under pressure.
Main responsibilities include:
Supporting the smooth running of IFZA Call Center,
where all aspects of the client experience are delivered to the highest level.
Answering and distributing all incoming calls in a
timely and professional manner.
Delivering a positive and timely response to client
enquiries.
Taking responsibility for the duties and tasks
assigned to the role, ensuring that all work is carried out in a timely and
professional manner
Maintaining excellent knowledge of IFZA’s products
and services in order to efficiently address any queries or concerns from
Professional Partners and Clients
Maintaining confidentiality of client data ensuring
no sensitive information is disclosed
Keep records of all calls in Call Center CRM in a
comprehensible way
Meet individual and team qualitative and
quantitative targets
Building and maintaining effective working
relationships whilst promoting the company culture and values
Performing other job-related duties as assigned by Management
Qualifications & skills:
Full English proficiency is required and additional spoken languages are an advantage
Excellent verbal and written communication and
interpersonal skills, and knowledge of telephone etiquette
Customer-focused and adaptability to different
personality types
Ability to multi-task, set priorities, and manage
time effectively
Excellent active listening and problem-solving
skills
Intermediate computer literacy is required e.g., MS
Office
Familiarity with CRM systems and practices
RequirementsExperience:
Minimum of 4 years’ experience as a Call Center
agent or similar role in UAE or internationally
Benefits
International team (over 60 nationalities)
24 annual leave days
1 Birthday leave
Annual flight home
Life insurance plan
Medical insurance plan (with an option to upgrade at your own cost)
Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)
Invitations to participate in various company functions, staff events, and department team building events
Opportunities to learn, develop and grow with the organization
Being part of a motivated team and Moving-Forward-Company-Culture
