Claims Advisor
Location Sheikh Zayed Road, Trade Centre First, Burj Al Salam, Dubai, United Arab Emirates Category Operations Job Id R\_286706 JOB DESCRIPTION
Job Title: Claims Advisor
Location: Dubai, United Arab Emirates
Company: Marsh Emirates Insurance Brokerage
Employment Type: Full-Time
Salary: Competitive Salary
Marsh Emirates Insurance Brokerage is a leading provider in the Insurance Brokerage industry, dedicated to delivering exceptional service and support to our clients. We pride ourselves on our commitment to excellence and our ability to foster strong relationships with our clients and partners.
We will count on you to:
Manage member/client escalations related to claims submitted through the insurer portal, ensuring timely resolution of simple, moderate, and complex cases. Review claims settlements, follow up on delayed claims, and advocate for valid claims that have been denied or suspended. Ensure efficient handling of Life and Disability claims from receipt of information to resolution notification, while communicating effectively with clients and relevant parties. Investigate and respond to member/client complaints, providing detailed explanations and setting clear expectations to prevent future issues. Maintain strong relationships with insurers and third-party administrators, coordinating meetings to discuss open cases and address recurring issues.
What you need to have:
A minimum of 3 years of experience as a Claims Advisor, preferably 5 years of experience. A bachelor’s degree in medicine or a related medical field is a must. Excellent verbal and written communication skills. Proficiency in computer skills in Microsoft office (Excel) and strong time management abilities. Proven complaint resolution skills and knowledge of market developments and regulatory updates. Familiarity with various insurers' claims processes and adjudication criteria.
What makes you stand out:
Experience in managing sensitive ongoing conditions such as cancer, high-cost claims, or rare disorders. Strong negotiation skills and the ability to guide clients through the complaint’s procedure. Knowledge of DHA and DOH mandates, treatment guidelines, and compliance protocols. Ability to maintain accurate records and track claims effectively for performance reporting. A proactive approach to building trust and maintaining effective working relationships with clients and insurers.
How to Apply:
If you are passionate about claims management and meet the qualifications outlined above, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience to application link mentioned by 21st of November.
Marsh Emirates Insurance Brokerage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
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