As a Change Manager, you’ll have responsibility for site change and project management, peak readiness playbook, fixed cost and procurement, creating and leading Continues Improvement culture through regular Kaizen, Gemba and other activities, managing site special events such as site visits, Town Halls and trainings, and supporting the day to day management of a Delivery Station, providing leadership to Shift Managers, Operations Supervisors, Operations Assistants and Delivery Service Providers, managing external agency relationships and performance. This team will be entrepreneurial, wear many hats, and work in a highly collaborative environment that’s more start-up than big company.
We’re in uncharted territory, doing what’s never been done. The adopted attitude is that no idea is a bad idea, and the best ideas are the ones that should be tested and tried. You will need to thrive and deliver results in an ambiguous, fast paced, dynamic environment.
If you have a quality focused, customer obsessed industry background which carries with it experience of working in a fast paced, ever changing and ambiguous environment (such as manufacturing, the military or engineering for example) we'd love to hear from you.
Key job responsibilities
- Overseeing the Station Project Road Map and report progress to site leader
- Ensuring timely closure of Peak Readiness Playbook and provide inputs to Network Control Manager
- Thinking analytically about project management with attention to detail, the ability to influence others and exceptional organizational skills.
- Being obsessed by metrics and diving deep to find root causes quickly, to drive improvements
- Finds practical and simple solutions to complex problems without sacrificing quality or core functionality
- Ability to utilize exceptional problem-solving, and communication skills to influence business and technical audiences
- Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback
- Map business requirements, understand business process, study and analyze workflows, design solutions.
- Continuously utilize software and hardware tools to ensure normal day to day operations. Ensure associates have proper tools to perform the job and coordinate repair or replacement when needed.
- Communicate daily metrics and report exceptions
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 2+ years of performance metrics, process improvement or lean techniques experience
- 1+ years of experience with Program Management