Cargo Operations Supervisor - Cargo Standards and Operational Safety

The job holder is required to support the Global Operations Services Section on varied aspects of sourcing and evaluation of Ground Handling Agents for SkyCargo for passenger and freighter aircrafts. The job requires formulation of guidelines, collation and compilation of decision support tools related to statistical, cost and such other quantitative parameters, design and development of supplier management tools and assistance to the network in its implementation. 

The job holder will also ensure all required shipment data provided to the relevant authorities prior to loading the shipment on the aircraft from its origin station. Monitor Emirates SkyCargo internal trade compliance system and take timely action to stop or approve the hits on Regulatory Sanctions, Dual Use Goods, denied party screening, embargoed shipments etc. Timely action all communication related to day to day functioning of PLACI and trade compliance related queries to ensure stations and customers are not impacted with execute their shipments.
Job Outline:

• Research industry information and assist the COSC in formulating and updating criteria and guidelines for the selection/renewal of Cargo Handling Agents including trucking where appropriate, at all online and offline points and for freighter aircraft, Ramp Handling and De-icing agents
• Update and maintain tender cargo handling questionnaires and related tools to elicit required information from potential handling agents to serve as a key tool in the process of GHA evaluation, analyse responses to tender handling questionnaires from the potential service providers/suppliers and prepare summarised analysis to assist short-listing of potential service providers
• Collate and provide appropriate industry and internal statistical analysis and related strategic information to serve as key decision support tools in the handling agency selection/renewal process
• Formulate guidelines and checklist for GHA commencement and/or changeover and co-ordinate the transition process with route management, systems, training, outstation cargo manager to ensure continuity of operations
• Provide input for the design and development of Service Level Agreements and Performance Measurement Reports, both generic as well as customised to individual stations. Continuously update and enhance SLA and PMR formats and assist in its effective implementation, Guide the network operations personnel on the day-to-day management of GHA performance to ensure service delivery standards are aligned with Sky Cargo operational and customer service objectives with special emphasis on freighter/charter related requirements
• Liaise with outstation Cargo Managers with respect to collating and analysing issues involving safety, customer service, claims and operational efficiency in order to assist COSC to monitor GHA performance, ensure PMRs are obtained on time from outstations and converted into Quality Attainment Reports for publishing on the SkyCargo website through Network Cargo Sales Development unit
• Obtain handling costs information through liaison with Operations finance and outstation Cargo Managers and provide detailed analysis to determine corrective measures towards cost containment,
• Formulate documentation self handling procedures and monitor implementation at stations selected to introduce such an initiative in close co-ordination with Route Management, outstation Cargo Manager and Systems units
• Participate and assist the COSC in the process of identifying the parameters to compare GHA performance across the network and initiating a mechanism to recognise and reward outstanding performance
• Ensure at all times, that the handling of time and temperature and pharmaceutical shipments demonstrates compliance to the European Union Good Distribution Practice (EU GDP) requirements.