Cargo Officer (Standard Quality & Procedure)

dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.

As Cargo Officer (SQ&P) you will have to create, maintain and review dnata cargo standards (dCOM) by referring various IATA publications, global best practices, performing gap analysis, associated risks identified, and control measures. Representative for UAE Cargo in dCOM global committee. Manage UAE cargo-specific certifications and audits by external entities. 

In this role you will:

• Researches and formulates IATA manuals, industries best practices and review against dCOM and ensure UAE cargo standards are aligned. The changes or additions are communicated with dnata Cargo global network team for a collaborative discussion and necessary changes to the dCOM standards.
• Represents dnata Cargo as a focal point to review Airline Manuals and bulletins of approximately 120 plus customer airlines, validates against the standard operating procedures as part of gap analysis. Liaises with Customer Airlines and encourages the acceptance of established standards and operating procedures. Engages with Cargo business development and operations to review SGHA contractual terms on the acceptance of changes.
• Observes, analyses and establishes risk assessments in cargo operational and non-operational areas in consultation with business unit heads and dnata safety. Recommends and supports operations in establishing effective control measures to mitigate the identified risk where possible. Performs periodic reviews of all risk assessments (as required) and evaluates the residual risk.
• Establishes, reviews and monitors Cargo iQ performance of all airlines in liaison with Cargo Business Development and Operations to ensure dnata cargo maintains a high level of service standards. Liaises with relevant departments on establishing monthly statistical reports for the management team for review and evaluation. Identifies potential areas that require correction to improve the service delivery standards.
• Takes part in discussions with Authorities (GCAA, Dubai Customs, Dubai Police, Dubai Municipality, Ministry of Climate Change and Environment etc.) to ensure regulatory requirements are reviewed, translated into the standard operating procedures and implemented in cargo operational areas.
• Review and evaluate the requirement of IATA publications for UAE cargo operations and arrange to procure these publications in a timely and cost-effective manner. Ensure the procured IATA publications are distributed to all required areas for the operations use. Conformity of the publications are frequently verified to ensure the operations follow the current edition.
• Researches and identifies industries' best practices, and latest standards which can enhance the service quality of products handling, recommend to management for certification (eg. CEIV). Liaises with certification bodies, reviews standards requirements, performs gap analysis, and collaborates with stakeholders for implementation. Develop the standard operating procedure and other requirements as part of the certification program. Takes the lead in certification/recertification audit programs.
• Supports in maintaining IATA and Regulatory certifications (ISAGO, ISO, RA3, TAPA etc.) and Integrated Management System Program. Facilitates Customer airlines and regulatory audits through pre-audit verification, and stakeholder engagement. Takes corrective and preventive measures for any non-compliances identified and monitors the preventive measures taken are effective to ensure dnata Cargo maintains high level of Quality Standards in all aspects.
• Liaises with IATA on periodic basis to ensure TACT rules reflect up to date information on dnata Cargo GHA capabilities. Engages with internal stake holders, collates latest updates on operational processes, facility details etc. and shares with IATA.
• Manages and maintain all established Cargo Manuals, Procedures, work instructions and other documents related to UAE cargo operations in Document Management System (DMS) effectively as a central repository. Ensures all documents undergo periodic revision and maintain a stronger document management control.