Cargo Agent - DWC

dnata is world class, ground service provider, with vast network of destinations, cutting - edge facilities and focus on innovation, efficiency and sustainability.

Job Summary
Cargo handling related activities including documentation, customer service, acceptance, delivery, breakdown, build-up, equipment operation and transport to ensure smooth handling of cargo throughout Cargo Operations (Export and Import)

In this role, you will have

• Follows all relevant customer service and airlines specific policies, processes, standard operating procedures and instructions so that work is carried out in line with regulations and SLAs.
• Day-to-day operations related to own job and be available on the assigned task in a timely manner.
• Discusses safety concerns openly and reports them to the concerned Team Leader on shift.
• Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
• Guides and assists the team of Loaders and Equipment Operators in cargo handling activities ( build-up, breakdown, acceptance and delivery, documentation of cargo, courier and mail in line with the standards.
• Inspects and validates against relevant documentation and counts goods at every point of delivery, acceptance, breakdown and build-up to ensure that goods conform to relevant criteria and are dispatched in line with the standard work procedures
• Enters data manually or automatically in the cargo systems in a timely manner.
• Coordinates with Government Authorities such as Customs, Municipality, Health or Police in an efficient and effective manner to ensure smooth movement of all cargo, courier and mail.
• Handles and loads all special cargo (dangerous goods, live animals, valuable goods, etc..) in line with IATA manuals
• Performs all related cargo handling activities and operates equipment as required (tow trucks, forklifts, etc) for movement of loads.
• Loads and unloads cargo from ULDs / Aircrafts and Trucks as appropriate in a timely manner.