Cargo Agent - Cargo Customer Relation & Tracing - DWC

dnata is one of the world's largest air services providers offering ground handling, cargo, travel, and flight catering services across five continents with edge cutting facilities, focus on innovations, efficiency and sustainability.
As Cargo Agent you will have to perform all cargo handling related activities including documentation, customer service, acceptance, delivery, breakdown, build-up, equipment operation and transport to ensure smooth handling of cargo throughout Cargo Operations (Export and Import)
In this role you will: 

• Follows all relevant customer service and airlines specific policies, processes, standard operating procedures and instructions so that work is carried out in line with regulations and SLAs.
• Follows day-to-day operations related to own job and be available on the assigned task in a timely manner.
• Discusses safety concerns openly and reports them to the concerned Team Leader on shift.
• Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
• Guides and assists the team of Loaders and Equipment Operators in cargo handling activities (build-up, breakdown, acceptance and delivery, documentation of cargo, courier and mail) in line with the standards.
• Inspects and validates against relevant documentation and counts goods at every point of delivery, acceptance, breakdown and build-up to ensure that goods conform to relevant criteria and are dispatched in line with the standard work procedures.
• Enters data manually or automatically in the cargo systems in a timely manner.
• Coordinates with Government Authorities such as Customs, Municipality, Health or Police in an efficient and effective manner to ensure smooth movement of all cargo, courier and mail.
• Handles and loads all special cargo (dangerous goods, live animals, valuable goods, etc) in line with IATA manuals.
• Performs all related cargo handling activities and operates equipment as required (Tow Trucks, forklifts, etc) for movement of loads.
• Loads and unloads cargo from ULDs / Aircrafts and Trucks as appropriate in a timely manner.