Greets patients or their families and determines the nature of their inquiry.
Provides information to assist patients or refers them to the appropriate contact, either within the organization or elsewhere.
Advocates for patients’ and their families’ rights and responsibilities, confidentiality, information, and education.
Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
Communicates all information to the Floor Supervisor on a daily basis.
Expedites the flow of visitors/patients and ensures that each person receives outstanding customer service by providing a friendly environment.
Provides information about medical insurance coverage to patients and checks it diligently before directing the patient to the doctor.
Investigates patient/visitor concerns and implements appropriate courses of action.
Keeps accurate records of discussions or correspondence with customers.
Performs duties related to handling patients, telephone calls, cash, and back office work as specified in the duty roster.
Performs other related duties as assigned by higher authorities.
Complies with all OSH and infection control policies, standards, and procedures, and cooperates with hospital management to fulfill these requirements.
Works in accordance with documented OSH procedures and instructions, specific responsibilities.
Is familiar with emergency and evacuation procedures.
Notifies OSH hazards, incidents, near misses, and issues and assists with the preparation of risk assessments and incident reports.
Complies with waste management procedures and policies.
Attends applicable OSH/Infection control training programs, mock drills, and awareness programs.
Uses appropriate personal protective equipment and safety systems.
